Shipping and Delivery Policy for Kitty Medicos

1. Processing Time:

    Orders are typically processed and delivered within 1-2 business days after payment confirmation, excluding weekends and holidays.
    Customized or personalized items may require additional processing time. Details will be communicated during the order confirmation.

2. Shipping Methods:

    We offer several shipping options to accommodate your needs.
    Available shipping methods include standard, expedited, and overnight delivery.
    Shipping costs and estimated delivery times will be calculated at checkout.

3. Shipping Locations:

    We currently ship to addresses within the INDIA.
    Please ensure that the shipping address provided is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect addresses.

4. Tracking Information:

    Once your order has been shipped, you will receive a confirmation email with tracking information.
    You can track the status of your shipment using the provided tracking number on our website or through the respective courier's tracking system.

5. Delivery Time-frames:

    Estimated delivery times are provided during the checkout process based on the selected shipping method and destination.
    Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other external factors. We appreciate your understanding in such situations.

6. International Shipping:

    International customers may be subject to import duties, taxes, and fees levied by their country's customs. These charges are the responsibility of the recipient and are not included in the product or shipping cost.

7. Order Changes and Cancellations:

    Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before confirming.

8. Lost or Damaged Items:

    In the rare event that your order is lost or damaged during transit, please contact us within 7 of the estimated delivery date. We will work with the shipping carrier to investigate and resolve the issue.

9. Returns and Refunds:

    For information on returns and refunds, please refer to https://kittymedicos.com/return-policy.

10. Contact Information:

    If you have any questions or concerns about your order, shipping, or delivery, please contact our customer Product team at kittymedicos@gmail.com or (+91) 9814060516.

Note: This shipping and delivery policy is subject to change. Please review it periodically for any updates.

Thank you for shopping with Kitty Medicos.